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Recommendations? The best ones come from humans

If you’re looking for a really good recommendation where do you go? Online recommendations usually apply an algorithm based on previous history or popularity. The problem with that approach is that we often get served more of the same (sometimes

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The Case for the Research of Controversial Ideas

Innovation arises from new and often controversial ideas. Most of my business career has been focused on it. As an ‘innovation practitioner’ my job involves discovering and trying out new concepts to improve or create new customer experience. We’re spurred

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