Yes this is a classic, but this book taught me all about empathy. The ability to really understand and look deeply into another persons point of view, even when it is at polar opposites to our own. I learned so many life and business lessons from this book. In designing tech solutions we should always be user centric, empathetic and listen to the challenges and opposing voices which (believe it or not) help us build better products and solutions for all of society. I will never tire of reading this book again and again.